1. INTRODUCTION AND ACCEPTANCE OF TERMS

Welcome to Sonder. These Terms of Use (“Terms”) govern your access to and use of the Sonder mobile application, website, platform and related services (collectively, the “Service”), except where we expressly state that other terms apply (“Additional Terms”).

You form a contract with SONDER INNOVATIONS d.o.o. (“Sonder”, “we”, “us”, “our”) when you confirm that you accept these Terms or otherwise use the Service. If you use the Service on behalf of an organization, you confirm that you are authorized to accept these Terms on its behalf and bind that organization to them.

We may update these Terms from time to time to reflect changes in the Service, business model, technology or applicable law. When we make a material change, we will provide notice in a reasonable and transparent manner. The updated Terms take effect on the date specified in the notice, and continued use after that date constitutes acceptance.

2. ELIGIBILITY AND ACCOUNT REGISTRATION

You must be at least 16 years old, or the higher minimum age required by the laws of your country of residence, to use the Service. If you are under the age of 18, you may use the Service only with the consent and supervision of a parent or legal guardian where required by local law.

To use certain features of the Service, you may need to create an account (“Account”). You must provide accurate, complete and up-to-date information and keep your login credentials confidential. You are responsible for all activity under your Account.

• not share your Account credentials with others;
• notify us promptly of unauthorized use or security breach;
• ensure your use of the Service complies with these Terms and all applicable laws;
• maintain only one personal account unless we expressly allow otherwise.

We use Google Firebase Authentication to support Google Sign-In, Apple Sign-In and phone number verification. You are responsible for ensuring that the authentication method connected to your Account remains secure and accessible.

If you create or manage an Account on behalf of an organization, you confirm that you have authority to bind that organization and that the organization is responsible for activity conducted through its Accounts.

We may suspend or terminate any Account if we reasonably believe information is false, incomplete or misleading, or the Account has been used in violation of these Terms or applicable law.

3. USING THE SERVICE

The Service combines artificial intelligence with human and social interaction features that support communication, connection, and professional relationships. Depending on your Account type and available features, the Service may include:

• profile creation and updating;
• user discovery, connection requests and user-to-user chat;
• Sonder AI Chat, including requests such as “connect me with someone”;
• AI-assisted matching with users who are like-minded, complementary or otherwise relevant based on profiles, goals and context;
• goal creation and personalized steps, tasks and milestones;
• an in-app feed where users may create posts and events, comment, react or interact;
• premium capabilities made available through Apple App Store or Google Play subscriptions;
• business or organization features if later enabled under separate terms or plans;
• ongoing improvements and newly released features.

The Service relies on AWS infrastructure and AI technologies including Anthropic Claude models accessed through AWS Bedrock. We may update or replace these technologies as our platform develops, including with other providers or our own systems, provided we update our Privacy Policy and notices where required.

3.1. User Content: Inputs and Outputs

When you use the Service, you may provide text, images, voice, video, goals, profile information, posts, events, messages or other material (“Input”), and the Service may generate AI-powered responses, recommendations, matches, tasks or other content based on your Input (“Output”). Input and Output together are “User Content”.

3.2. Ownership of User Content

You retain ownership of your Input. To the extent permitted by applicable law, you also own Output generated for you. Because AI systems may produce similar or identical responses for different users, Output is not guaranteed to be unique and other users may receive similar content.

3.3. License to operate the Service

You grant Sonder a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, transmit, format, process and otherwise use your User Content solely as necessary to operate, provide, secure, personalize, moderate and improve the Service, including showing your posts, events, profile information or messages to the users you choose or to whom the feature makes them available.

This license ends when your User Content is deleted from the Service, except where continued retention or use is necessary for backups, legal compliance, safety, dispute resolution, or where content has already been shared with other users and they have not deleted it.

3.4. Our Use of User Content

• generating Output;
• enabling matching, connections, chat, goal plans, posts and events;
• maintaining security, integrity and availability;
• detecting misuse, harmful activity, spam, fraud or illegal content;
• providing support, improving user experience and troubleshooting;
• improving user experience and product functionality and product improvement as described in our Privacy Policy.

We do not use User Content to train standalone foundation models or sell it to third parties.

When personalization or analytics features rely on your individual settings, you may update those preferences at any time in your account settings.

3.5. Limitations and accuracy of AI features

AI-generated Output may be incomplete, outdated, inaccurate, biased or inappropriate for certain purposes. You are responsible for evaluating Output before relying on it, especially in contexts involving professional decisions, interpersonal communication, recruiting, education, financial matters, legal matters, health or other sensitive topics.

The Service does not provide medical, legal, financial or other professional advice. AI-generated suggestions, matches, steps and tasks are provided to assist you. You remain responsible for how you choose to use or act on them.

The Service does not make decisions about you that have legal or similarly significant effects. You are informed when you are interacting with AI features, in accordance with applicable AI transparency rules including Regulation (EU) 2024/1689 (the EU AI Act). If our use of AI changes materially, we will update our terms, notices and safeguards as required by law.

3.6. Changes and availability

We may modify, suspend or discontinue parts of the Service to enhance performance, comply with legal requirements, improve safety or introduce new capabilities. The Service may be subject to usage limits, performance constraints or other technical restrictions that help maintain stability and fairness. Where changes materially affect your use of the Service, we will provide reasonable notice.

3.7. What you cannot do

You agree not to use the Service to:

• break any laws or regulations;
• harass, harm, threaten, defame, mislead or abuse others;
• share discriminatory, hateful, sexually exploitative, illegal, infringing or otherwise harmful content;
• impersonate another person or misrepresent your identity, credentials, affiliations or intentions;
• upload content you do not have rights to, or submit another person’s personal data without a lawful basis;
• misuse AI-generated Output, including by presenting it as human-generated where that would be misleading or by relying on it for critical decisions without appropriate human review;
• use the Service for unlawful profiling, discriminatory evaluation, harassment, scraping, spam or mass unsolicited outreach;
• interfere with or disrupt the Service, bypass security features or attempt unauthorized access;
• reverse engineer, copy, extract or attempt to recreate the underlying models, systems or source code except where prohibited by law;
• use the Service to build, train or improve competing AI models or technologies.

We may remove content, restrict functionality, suspend or terminate access if we reasonably determine that your use violates these Terms, creates legal exposure or poses a risk to users, third parties or the Service.

4. PRIVACY AND DATA PROTECTION

We process personal data in connection with the Service in accordance with our Privacy Policy, which forms an integral part of these Terms. The Privacy Policy explains what personal data we collect, how we use and share it, what rights users have, and how those rights may be exercised.

Certain features rely on third-party providers such as AWS/Amazon Bedrock, Anthropic Claude via AWS Bedrock, Google Firebase Authentication, Apple App Store and Google Play. These providers process data only as necessary to support the Service or their platform/payment functions, as described in the Privacy Policy.

If you access or use the Service as a business user, additional data processing terms may apply, including any Data Processing Addendum (“DPA”) governing our role as processor. If there is a conflict, the DPA controls for processor obligations.

5. SUBSCRIPTIONS, IN-APP PURCHASES AND PAYMENT

We may offer paid or premium features (“Premium Features”). Paid subscriptions for iOS users are processed through Apple’s App Store in-app purchase system. Paid subscriptions for Android users are processed through Google Play in-app purchase systems. We do not process card payments directly.

Before purchase, you will be shown the subscription title, length, price per billing period, included features, any free trial terms, and renewal and cancellation procedures. Subscriptions renew automatically at the end of each billing period at the then-current price unless cancelled at least 24 hours before the end of the period through your Apple ID or Google Play account settings. You can manage and cancel subscriptions at any time through those platform settings; deleting the Sonder app or your Sonder Account does not cancel an active subscription.

Apple and Google may process your payment information as independent controllers under their own terms and privacy policies. We receive only limited subscription and entitlement information needed to activate, manage and verify Premium Features, such as product identifier, transaction or receipt identifiers, status, renewal/cancellation/refund status and purchase dates.

You are responsible for managing and cancelling subscriptions through the platform where you purchased them. Deleting the app or deleting your Sonder Account may not automatically cancel a subscription through Apple or Google. Refunds, cancellations, chargebacks and billing disputes are handled according to Apple App Store or Google Play rules and applicable consumer law.

Prices and billing terms may change over time. Where required, we or the relevant app store will provide notice and you will have the opportunity to cancel before changes take effect. Taxes may apply depending on your location and applicable laws.

6. USER CONTENT, FEED, EVENTS AND MODERATION

You are responsible for the content you create, upload, send or publish through the Service, including posts, events, comments, reactions, profile content, chat messages and AI prompts. You must ensure you have all rights and permissions needed for your content and that your content complies with these Terms and applicable law.

Posts, events and profile elements may be visible to other users depending on the feature and your settings. Messages are delivered to intended recipients, but may be reviewed if reported or where necessary for safety, security, support, legal compliance or enforcement.

We may remove, restrict, label, de-rank or disable access to content, accounts or features where we reasonably believe this is necessary to protect users, comply with law, enforce these Terms, prevent abuse or maintain the integrity of the Service.

The Service provides safety tools that allow users to report objectionable content, report or block other users, hide content, filter unwanted material and manage notifications. We review reports of objectionable content and take appropriate action, which may include removing content and suspending or terminating Accounts. These safety tools may evolve over time, and you can contact us at info@sonder-ai.com for support.

7. BUSINESS USERS (ADDITIONAL TERMS)

This section applies when you access or use the Service on behalf of a company, organization or other legal entity (“Business User”). If you use the Service as a Business User, you agree to this section in addition to the rest of these Terms.

7.1. Authority and responsibility

By creating or managing an Account for an organization, you confirm that you are authorized to act on behalf of that organization, the organization accepts these Terms, and all activity conducted through the Account is the organization’s responsibility.

7.2. Business tools and recruiting features

If your organization uses business features such as recruiting tools, analytics, communication support, matching or other professional functionalities, you must ensure that you have a lawful basis to process personal data, do not use the Service for unlawful or discriminatory decisions, comply with employment, privacy and communication laws, and do not input sensitive data unless legally permitted and necessary.

We do not make hiring, investment, admissions or professional decisions for you. The Service assists with communication, organization, matching and analysis, but final responsibility remains with your organization.

7.3. Data processing roles

For Business Users, our role may vary depending on how the Service is used. When you submit personal data to the Service for your own business purposes, you may be the controller and we may act as processor under an applicable DPA. For account, usage, security and platform data collected by us, we act as controller as described in the Privacy Policy.

7.4. Confidentiality

We and your organization agree to protect each other’s confidential information. Confidential information includes business data, communications, User Content, Outputs and non-public information shared through the Service. Neither party may disclose the other’s confidential information except to personnel or providers who need access, when required by law, or with prior written consent.

Notwithstanding the foregoing, the following information shall not be deemed as Confidential information, and rights and obligations arising out of this Terms shall not apply to the information that is or becomes publicly available without breach of these Terms, can be demonstrated to already have been known to the party at the time of its receipt from the other party, is received from a third party whom the party reasonably believes did not acquire or disclose such information by a wrongful or tortuous act; must be disclosed pursuant to the applicable legislation on request of the competent authority.

7.5. Business user obligations

Business Users agree to:

• use the Service only for lawful business purposes;
• ensure all inputs, data and materials comply with applicable laws and third-party rights;
• prevent unauthorized access to organizational Accounts;
• ensure employees or representatives comply with these Terms.

7.6. Ownership of business inputs and outputs

Business Users retain ownership of Inputs and, to the extent permitted by law, Outputs. Inputs and Outputs are not used for advertising or unrelated purposes. We process them solely to operate, maintain, secure and improve the Service in accordance with applicable agreements, including any DPA.

8. INTELLECTUAL PROPERTY

All rights, title and interest in and to the Service, including design, features, software, models, algorithms, interfaces, graphics, trademarks, content and underlying technology, are owned by us or our licensors and protected by intellectual property and other laws.

Except for rights expressly granted under these Terms, nothing grants you rights to our intellectual property. You may not copy, reproduce, modify, distribute, sell, lease or create derivative works based on the Service, nor reverse engineer, decompile or attempt to extract source code or underlying components except where such restrictions are prohibited by law. Any use of our trademarks, branding, or logos requires our prior written approval.

9. DISCLAIMERS

The Service is provided on an “as is” and “as available” basis. We strive to provide a reliable and secure platform, but we do not guarantee that the Service will be uninterrupted, error-free, secure, accurate or suitable for every use case.

AI-generated content, matches, explanations, recommendations, steps, tasks or other outputs may be inaccurate, incomplete, biased or inappropriate. You are responsible for reviewing and deciding whether to rely on them.

10. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, we are not liable for indirect, consequential, incidental, special, punitive or exemplary damages; loss of profits, business, data, goodwill or reputation; decisions or actions based on the Service or Output; unauthorized access resulting from your actions or omissions; or delays, disruptions or service failures caused by external factors such as networks, platforms, app stores, third-party providers or technical limitations.

Our total liability for any claim arising out of or relating to the Service or these Terms is limited to the greater of: (a) the amount you paid for Premium Features during the twelve months preceding the event giving rise to the claim; or (b) EUR 50 if you have not made payments.

Nothing in these Terms excludes or limits liability where prohibited by law, including liability for death or personal injury caused by negligence, fraud, intentional misconduct, or mandatory consumer rights.

11. TERMINATION AND SUSPENSION

You may stop using the Service at any time. You can delete your Account directly within the Service at any time through Profile → Settings → Delete Account, which will permanently remove your Account and associated personal data in accordance with our Privacy Policy. Deleting your Account ends your access to the Service, but it may not cancel subscriptions purchased through Apple or Google; you must manage those subscriptions through the relevant platform.

We may suspend or terminate your access if we reasonably believe you have seriously or repeatedly violated these Terms or law; your use presents a risk of harm; your Account is compromised or misused; required fees are not paid; or we are required to act for legal or regulatory reasons.

Whenever appropriate and legally permitted, we will notify you before action and give an opportunity to address the issue. In urgent situations, such as security risks or unlawful activity, we may act immediately.

Upon termination, your right to use the Service ends immediately; we may delete or disable access to your Account and User Content except where retention is required or permitted by law; and sections intended to survive termination, including intellectual property, confidentiality, liability and dispute resolution, continue to apply.

12. CHANGES TO TERMS

We may revise these Terms to reflect changes in the Service or products, or to comply with applicable laws. When updates are made, the revised Terms will be posted within the Service and will indicate the date on which they take effect.

If the changes materially affect your rights or obligations, we will provide additional notice in a reasonable manner. If you do not agree to the updated Terms, you may discontinue your use of the Service.

The version of the Terms that is in effect at the time you use the Service applies to your use.

13. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms and any dispute or claim arising out of or relating to the Service are governed by the laws of Croatia and, where applicable, the laws of the country in which you reside.

If you are a consumer, any disputes may be brought before the courts of your place of residence. Before taking any legal steps, you are welcome to reach out to us so that we can try to resolve the matter together in a straightforward and timely way. This is entirely optional and does not affect your legal rights.

If you are a Business User, any disputes shall be submitted to the competent courts located in Croatia, unless otherwise agreed in writing. Before initiating formal legal proceedings, we encourage you to contact us so that we may attempt to resolve the issue informally and efficiently.

To the extent permitted by applicable law, you agree that any dispute arising out of or relating to these Terms or your use of the Service must be resolved on an individual basis, and you waive any right to participate as a plaintiff or member in any purported class, collective, or representative action or proceeding. This waiver does not apply to consumers located in the European Union, the European Economic Area, the United Kingdom or Switzerland, and does not affect any mandatory consumer rights under Croatian law or the law of your country of residence.

Nothing in this chapter limits any mandatory rights you may have under applicable law.

14. APP STORE AND PLATFORM TERMS

If you download the Service from the Apple App Store or Google Play, your use may also be subject to Apple’s or Google’s applicable terms, including rules for in-app purchases, subscriptions, refunds, cancellations and platform conduct. If there is a conflict between these Terms and mandatory platform terms for payment or app distribution, the mandatory platform terms apply to the extent of the conflict.

15. CONTACT INFORMATION

If you have questions about these Terms or the Service, contact us at info@sonder-ai.com or by post at SONDER INNOVATIONS d.o.o., Petrovaradinska ulica 52, Zagreb, Croatia.

16. MISCELLANEOUS

These Terms constitute the entire agreement between you and us regarding use of the Service and supersede prior agreements covering the same subject matter. If any provision is invalid or unenforceable, the remaining provisions continue in full force. You may not assign your rights or obligations without our prior written consent. We may assign rights or obligations in connection with a merger, acquisition, corporate reorganization, sale of assets or by operation of law. Failure to enforce a provision is not a waiver. Notices must be in writing and may be sent by email, in-app notice or other legally permitted means. Nothing creates a partnership, joint venture, employment or agency relationship.